Refund and Cancellation

Last Updated: August 2026

At Alankrit Weaves, we take great care in ensuring that every product is carefully inspected, packed, and dispatched to our customers.

This Refund, Return & Cancellation Policy explains the conditions under which an order may be cancelled, returned, exchanged, or refunded.

By placing an order through alankritweaves.com, you acknowledge and agree to the terms outlined below.

1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been dispatched.

Once an order has been processed and handed over to our courier or logistics partner, cancellation may no longer be possible.

To request a cancellation, please contact our customer support team with your order number and registered contact details.

2. Cancellation by Alankrit Weaves

In certain circumstances, Alankrit Weaves may need to cancel an order, including where:

• The ordered product is unavailable

• A payment cannot be verified

• Incorrect pricing or product information was displayed due to a technical error

• The delivery location cannot be serviced

• Incorrect or incomplete customer information prevents fulfilment

• Fraudulent or unauthorised activity is reasonably suspected

• Other circumstances prevent us from fulfilling the order

If we cancel a prepaid order after successfully receiving payment, the eligible amount will be refunded to the customer.

3. Damaged, Defective or Incorrect Products

Every Alankrit Weaves product is carefully inspected before dispatch.

However, if you receive a product that is damaged, materially defective, or different from the product you ordered, please contact our customer support team within 3 days of receiving the order.

To help us assess the issue, you may be required to provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• An unboxing video, where available

• Details explaining the issue

Please retain the original product, tags, packaging, invoice, and any accompanying accessories until your request has been reviewed.

After reviewing the information provided, our customer support team will determine the appropriate resolution in accordance with this Policy and applicable law.

4. Handloom & Handcrafted Product Variations

Many of our products are handwoven or handcrafted using traditional techniques.

Slight variations or irregularities in weave, texture, motifs, thread placement, colour, or finish are natural characteristics of handcrafted and handloom products.

Such natural variations are part of the craftsmanship and uniqueness of the product and should not ordinarily be considered manufacturing defects.

5. Colour Variations

We make reasonable efforts to represent product colours as accurately as possible.

However, actual colours may vary slightly due to photography, lighting conditions, image processing, screen brightness, device settings, and display characteristics.

Minor colour differences resulting from these factors will not ordinarily be considered defects.

6. Product Different From Description

If you believe that the product received is materially different from the product description, specifications, or product ordered, please contact us within 3 days of delivery.

Our customer support team will review the concern and supporting information before determining the appropriate resolution.

7. Change of Mind / Personal Preference

Unless otherwise expressly stated on the applicable product page or required by applicable law, returns or refunds are not available solely because of:

• Change of mind

• Personal preference

• A customer no longer wanting the product

• Minor colour differences caused by screen or photography variations

• Natural handloom or handcrafted irregularities

We therefore strongly recommend reviewing the product description, photographs, dimensions, fabric information, and other available details carefully before placing an order.

If you need additional information about a product before purchasing, please contact us and our team will be happy to assist.

8. Return Eligibility

Where a return has been approved by Alankrit Weaves, the product must generally be:

• Unused and unworn

• Unwashed and unaltered

• Free from stains, perfume, makeup, or other signs of use

• Returned with original tags attached

• Returned with the original packaging and accessories, where applicable

• In the same condition in which it was delivered

Products that do not meet the applicable return conditions may not be eligible for a return or refund, subject to applicable law.

9. Non-Returnable Products

Subject to applicable law, certain products may not be eligible for return or exchange, particularly:

• Customised or personalised products

• Products altered at the customer's request

• Made-to-order products

• Products that have been worn, washed, damaged, or altered after delivery

• Products without their original tags or packaging

• Products specifically marked as non-returnable or final sale at the time of purchase

This restriction does not affect remedies that may be available where a product is materially damaged, defective, incorrect, or otherwise required to be remedied under applicable law.

10. Return Approval

Customers should not send a product back without first contacting Alankrit Weaves and receiving return instructions.

Once a return request has been reviewed and approved, our customer support team will provide the applicable return instructions.

Sending an item back without prior approval may result in delays in processing the return.

11. Return Shipping

Where a return is approved because Alankrit Weaves supplied a materially damaged, defective, or incorrect product, the applicable return-shipping arrangement will be communicated by our customer support team.

For any other return expressly approved by Alankrit Weaves, responsibility for return shipping charges will be communicated at the time of approval.

Customers should follow the return instructions provided by our team and use appropriate packaging to protect the product during transit.

12. Inspection of Returned Products

All returned products are subject to inspection after they are received by Alankrit Weaves.

A refund, replacement, exchange, or other applicable resolution will be processed after we verify that the returned product meets the applicable conditions of this Policy.

If a returned product shows signs of use, alteration, damage caused after delivery, missing tags, or otherwise does not satisfy the approved return conditions, we may decline the requested return or refund to the extent permitted by applicable law.

13. Refunds

Once a refund has been approved, we will initiate the refund through the applicable payment method or another mutually agreed method, where appropriate.

Alankrit Weaves generally initiates approved refunds within 3 business days of final approval.

Please note that after a refund has been initiated by us, your bank, card issuer, payment gateway, or financial institution may require additional time to credit the amount to your account.

The time taken by a financial institution to reflect a processed refund is outside the direct control of Alankrit Weaves.

14. Shipping Charges

Original shipping charges, where applicable, are generally non-refundable once an order has been dispatched, except where the refund arises from a materially damaged, defective, incorrect product or where otherwise required by applicable law.

Any applicable return-shipping charges will be handled in accordance with the circumstances of the return and the terms communicated when the return is approved.

15. International Orders

International return requests are subject to the same eligibility requirements outlined in this Policy unless otherwise communicated.

International shipping charges, customs duties, import taxes, VAT, clearance fees, and similar charges paid to third parties or government authorities may not be refundable by Alankrit Weaves.

Customers should contact us before returning any international order so that appropriate instructions can be provided.

16. Refused or Unaccepted International Deliveries

If an international shipment is refused, unclaimed, or cannot be delivered because the customer refuses or fails to pay applicable customs duties, import taxes, or other destination-country charges, Alankrit Weaves will not be responsible for the resulting non-delivery.

Any refund, where applicable, may be subject to deductions for shipping charges, return-to-origin costs, customs charges, or other amounts actually incurred, subject to applicable law.

17. Exchanges

Where an exchange is requested, availability will depend on the product, stock availability, and the circumstances of the request.

Please contact our customer support team within the applicable 3-day reporting period if you wish to request an exchange for an eligible product.

Approval of an exchange is subject to the product meeting the applicable eligibility conditions and stock being available.

18. Refund Processing Time

For approved refunds, Alankrit Weaves generally initiates the refund within 3 business days after final approval.

The amount may take additional business days to appear in your account depending on your bank, payment provider, card issuer, or other financial institution.

19. Contact Us

For cancellations, returns, damaged or incorrect products, refunds, exchanges, or other order-related concerns, please contact:

Alankrit Weaves
Proprietor: Tusharika Kapoor
Unit No. 641–642, 6th Floor, Tower B2
Spaze ITech Park, Sector 49
Gurugram, Haryana – 122018
India

Email: info@alankritweaves.com
Phone / WhatsApp: +91 7042415575
Phone: +91 8076425615

When contacting us regarding an existing order, please include your order number and registered contact details so that we can assist you efficiently.