The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within
from the date of the order and/or payment or as per the delivery 10 days date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. Orders will be delivered within 5-7days
Shipping Policy
Customer Care
How do i get touch with your Customer Care Team?
Our Customer Care Team is always happy to assist you with product inquiries, order updates, customization requests, and any other questions.
📞 Call or WhatsApp: +91 70424 15575 / +91 80764 25615
📧 Email: info@alankritweaves.com
🏬 Store Visit: Alankrit Weaves, City Center Mall, MG Road, Ground Floor, Shop UG-16, Gurgaon, Haryana, India.
You can also reach us through the Contact Us form on our website, and our team will get back to you as soon as possible.
When will the Customer Care Team respond to my request?
Our Customer Care Team aims to respond to all inquiries within 24 business hours. During peak seasons, festive periods, or sale events, response times may be slightly longer. We appreciate your patience and assure you that every request is attended to with care and priority.
For urgent assistance, we recommend reaching out to us via WhatsApp or phone call for a quicker response.
Shipping & Delivery
What are the shipping rates?
We offer free shipping across India on all prepaid orders. Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
For international orders, shipping charges vary based on the destination, package weight, and delivery method. The applicable shipping cost will be calculated and shown during checkout or shared by our team before order confirmation.
Are there any duties and taxes applicable?
For orders within India, all applicable taxes are included in the product price displayed on our website.
For international orders, customs duties, import taxes, and other local charges may be levied by the destination country. These charges are determined by the local customs authorities and, unless otherwise specified, are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.
Can I change the shipping address of the order?
Yes, you can request a change to your shipping address before your order has been dispatched. To update your address, please contact our Customer Care Team as soon as possible with your order details.
Once an order has been shipped, we may not be able to modify the delivery address. In such cases, our team will guide you on the available options with the shipping partner.
When will my order be delivered?
Delivery timelines vary depending on the product, customization requirements, and shipping destination.
- Ready-to-ship products are typically delivered within 5–7 business days across India.
- Made-to-order, customized, or blouse-stitched products may require additional processing time before dispatch.
- International orders generally take 7–15 business days after dispatch, depending on the destination and customs clearance.
Once your order is shipped, you will receive a tracking link to monitor its delivery status. For a more accurate delivery estimate, please feel free to contact our Customer Care Team.
Can I collect my online order from the Alankrit Weaves Store?
Yes, you may choose to collect your online order directly from the Alankrit Weaves store, subject to product availability and order confirmation. Once your order is ready for pickup, our team will notify you with the collection details.
Please carry a valid ID and your order confirmation when visiting the store. If you would like to arrange store pickup, we recommend contacting our Customer Care Team before placing or immediately after placing your order.
Can I book an order for delivery to more than one address?
Currently, each order can be shipped to one delivery address only. If you would like products delivered to multiple addresses, we recommend placing separate orders for each shipping destination.
If you need assistance with bulk purchases, gifting, or multiple deliveries, our Customer Care Team will be happy to help you with the process.
What if I am not available when the order is delivered?
If you are unavailable at the time of delivery, our shipping partner will usually make additional delivery attempts or contact you to arrange a convenient delivery time.
We recommend providing a valid mobile number during checkout so the delivery team can reach you if needed. If the delivery cannot be completed after multiple attempts, the package may be returned to us. In such cases, our Customer Care Team will assist you with the next steps.
Orders
Is there any limit to the quantity I can order?
There is generally no fixed limit on the quantity you can order. However, large-volume purchases may be subject to product availability and order verification.
For bulk orders, wedding trousseaus, corporate gifting, or special requirements, we recommend contacting our Customer Care Team in advance so we can assist you with availability, timelines, and personalized support.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email and/or WhatsApp message containing your tracking details and tracking link.
You can use the tracking link to check the latest status of your shipment and estimated delivery updates. If you do not receive your tracking information or need assistance, please contact our Customer Care Team with your order number, and we will be happy to help.
Do you offer made-to-order services?
Yes, we offer made-to-order services for select products. Depending on the design, fabric, weaving technique, and customization requirements, our artisans can create pieces tailored to your preferences.
Made-to-order products require additional production time, and delivery timelines may vary based on the complexity of the order. To discuss your requirements, customization options, and estimated completion time, please get in touch with our Customer Care Team.
How do I know what size to order?
We provide detailed size guides and product measurements wherever applicable to help you choose the right fit. We recommend comparing the measurements provided with a similar garment you already own for the best results.
If you are unsure about sizing or need assistance with blouse stitching, customization, or fit recommendations, our Customer Care Team will be happy to guide you based on your requirements.
How do I know what size to order?
We provide detailed size guides and product measurements wherever applicable to help you choose the right fit. We recommend comparing the measurements provided with a similar garment you already own for the best results.
If you are unsure about sizing or need assistance with blouse stitching, customization, or fit recommendations, our Customer Care Team will be happy to guide you based on your requirements.
Can I cancel my order?
Yes, you may request to cancel your order before it has been dispatched or entered the customization/production process. To initiate a cancellation, please contact our Customer Care Team as soon as possible with your order details.
Once an order has been shipped, customized, stitched, or specially made for you, it may not be eligible for cancellation. Any approved refunds will be processed in accordance with our Cancellation and Refund Policy.
What do I do if my order is received in damaged condition?
We take great care in packaging every order. However, if you receive a product that is damaged during transit, please contact our Customer Care Team within 48 hours of delivery and share clear photographs of the product, packaging, and shipping label.
Our team will review the issue and assist you with the appropriate resolution, which may include a replacement, exchange, or other suitable support as per our Return and Exchange Policy.
What happens if the wrong product was delivered to me?
If you receive a product different from the one you ordered, please contact our Customer Care Team within 48 hours of delivery and share your order number along with photographs of the product received.
Once the issue is verified, we will arrange for the return of the incorrect item and ensure that the correct product is shipped to you at no additional cost, subject to our Return and Exchange Policy.
What are the online payment options available on your website?
We offer a range of secure and convenient payment options to make your shopping experience seamless. You can pay using:
- Credit Cards (Visa, Mastercard, American Express, etc.)
- Debit Cards
- UPI (Google Pay, PhonePe, Paytm, BHIM, and other UPI apps)
- Net Banking
- Digital Wallets (where available)
- Other payment methods supported by our payment gateway
All online transactions are processed through secure payment gateways to ensure the safety and confidentiality of your payment information.
What if I order multiple products?
If you order multiple products, we will make every effort to ship them together in a single package whenever possible. However, depending on product availability, customization requirements, or dispatch locations, your order may be shipped in multiple consignments.
In such cases, you will receive separate shipment notifications and tracking details for each package. Rest assured, you will only be charged the applicable shipping fee shown at checkout.
What is the time frame for receiving orders?
The delivery time for your order depends on the product type, customization requirements, and delivery location.
- Ready-to-ship products are typically delivered within 5-7 business days across India.
- Customized, stitched, or made-to-order products may require additional processing time before dispatch.
- International orders are generally delivered within 7-15 business days after shipment, subject to customs clearance and local courier timelines.
Once your order is dispatched, you will receive tracking details to monitor its progress. For specific delivery estimates, please contact our Customer Care Team.
Other
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email and/or WhatsApp message containing your tracking number and tracking link.
You can use the tracking link to view the latest shipment updates, estimated delivery date, and current delivery status. If you are unable to locate your tracking details or need any assistance, please contact our Customer Care Team with your order number, and we will be happy to help.
Are the colors of the products shown on the website accurate?
We make every effort to display our products as accurately as possible through professional photography and careful color representation. However, slight variations in color may occur due to differences in screen settings, device displays, lighting conditions, and the handcrafted nature of certain fabrics.
As each handloom product is uniquely woven, minor variations in shade and texture are a natural part of its artisanal charm and authenticity.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, absolutely. You can place an order from anywhere in the world and have it delivered to an address within India.
Simply enter the recipient’s Indian shipping address during checkout and complete the payment using any of the available online payment methods. Once the order is confirmed, it will be processed and delivered to the specified address as per our standard delivery timelines.
If you need assistance with gifting, special instructions, or order placement, our Customer Care Team will be happy to help.
Is there a limit to the quantity that I can order?
There is generally no fixed limit on the quantity you can order. However, all orders are subject to product availability, and large-volume purchases may require additional verification or processing time.
For bulk purchases, wedding trousseaus, corporate gifting, or special requirements, we recommend contacting our Customer Care Team in advance so we can assist you with availability, timelines, and personalized support.